“You do some amount of training after being hired here, but really the most valuable thing is just getting in here, doing shifts and getting a feel for fixing computer problems.” “It’s a lot of thinking on your feet, which is something I enjoy,” STARS student consultant Vincent Taylor, ‘21, said. The student couldn’t afford to replace her computer and STARS managed to get it in working condition again. He said he once had a student from Germany bring in an old laptop that was in poor condition. However, he said having repairs done in the hardware shop can still often be quicker than having a laptop sent out to the manufacturer.Įisenhard said STARS can be an especially good resource for students who live far away, don’t know where to go for computer help or are unable to pay for it. Students have the option to make an appointment, or if they don’t have the time to sit through a troubleshooting session, they can leave their laptops with STARS.Įisenhard said smaller software related issues can be fixed in a couple of hours, while larger problems may take anywhere from a day to two weeks. If repairs are necessary, they can often be done in the on-campus hardware shop, which can be more convenient than dealing directly with the manufacturer. He said students with broken computers can bring them in to STARS, previously called WIRED, to have the damage assessed. “There’s always a student employee there.”Įisenhard manages a team of about 20 student consultants. to 8 p.m.,” said Bruce Eisenhard, who has worked as the manager of STARS for 23 years. “We moved to the main floor of FML (Fairchild-Martindale Library) this past fall, and we’re open Monday through Friday, 10 a.m. At Lehigh, students can utilize resources from Student Technology and Repair Services (STARS) to get free computer help. Damaging a laptop, getting a virus or mistakenly deleting important files can be stressful and academically detrimental. For many college students, a working computer is an absolute necessity.
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